FAQ

STUDENT FAQ

I tried to access YU START but I keep getting an error message or seeing nothing at all.

(1) Make sure to check the email you received from York University letting you know when you will have access to YU START. It will not allow you in before your access begins.

(2) The following list of programs are eligible for access to YU START. If you do not find your program on the list then you are not eligible for access to YU START.

I am in YU START but I can't see the Online Enrolment Tutorial.

Not all students will use the YU START Online Enrolment Tutorial to Enrol in courses. Here is a list of programs that use the Online Enrolment Tutorial. If your program is not on the list then you do not use the Online Enrolment Tutorial. Set up an appointment with your faculty through your MyFile account.

I am in YU START but most of the content is locked.

In order to unlock and view most YU START content, you will need to first enrol in at least one course. If content is still locked after enrolling in a course, please wait 24 hours. If you are still having trouble accessing content, please click here to report the issue.

I've completed my YU START Online Enrolment Tutorial, but I still can't enrol in courses.

(1) Ensure you have completed sections 1-5 of the Online Enrolment Tutorial

(2) If you just completed the Online Enrolment Tutorial, the button already says "Enrol Now", the system may need some time to process your completion. Log out of YU START and try again in 30-60 minutes.

I paid my enrolment deposit but the Pay Registration Deposit box in YU START is still not checked off.

The Pay Enrolment Deposit checkbox will not be updated until early July. If you have paid your enrolment deposit, please go to your Student Account Online Statement (https://sfs.yorku.ca/fees/your-student-account ) or your Financial Institution to confirm. Since the deposit is part of your tuition, it will not appear as a separate charge on your student account Statement.

YU START is asking me for my email but I cannot enter my email.

(1) It's possible you are trying to access YU START before you have access. Please check the email you received from York University telling you when you would have access to YU START.

(2) If you should already have access to YU START, it's possible the system is not finding your email. You must update your email in the 'Student Personal Information' module. The link to this module is here: http://currentstudents.yorku.ca/student-personal-information

Once you have entered your email, the YU START application will update with the email that you have provided. Just make sure to log out and log back in.

If you're still having difficulty logging in, please click here to report the issue.

*Please note that YU START will not be accessible during the hours of 12am-1am EST as it goes under maintenance every night.


 

PARENTS FAQ

Don't have an account?

Your student will need to give you access. They can do so in YU START under the 'Add a Parent/Family Member' link in the Pre-Arrival Checklist for New Students.

You have not yet confirmed this account.

Please return to the email you got from us and click on the confirmation link in that email.

If you're still having difficulty logging in, please click here to report the issue.